Terms & Conditions

 By submitting an enquiry and making payment you are confirming you agree to the following terms and conditions. 


Watermark Policy

Designs created by In Loving Memory NZ are watermarked. Customers must provide their own designs if they wish to have no watermark.

Payment Policy

All orders to In Loving Memory NZ through all social media platforms must be paid in FULL, prior to pick up or delivery. All orders placed through our website on www.inlovingmemorynz.com are paid in full in advance when an online order is complete due to our pre order basis. All prices on this website are in NZD. 

Collection Policy

We will package your order as safe as possible in preparation for transit. Once you or a nominated person has collected your order we are no longer responsible for any damage or loss to the product. No refunds or exchanges will be provided, of any kind, for any loss or damage in transit.

We also can not guarantee we will be available for you to pick up your order, if you do not pick up at your initial specified time.

Refund & Cancellation Policy

We do not offer refunds if orders are cancelled by customers. Please proof-read your text before ordering. If you have received an incorrect item or have any concerns with your order please email us: info@inlovingmemorynz.com

We are happy to give a full refund back to you if your order has been cancelled by us on rare occasions that we will need to cancel your order.

If refund is not available, we will leave customers payment as store-credit which you can claim once you are ready to place a new order.

Terms and Conditions are subject to change at any time without notification.

Updated: Feb, 2024